We collect both "Personal Information" and "Non Personal Information" about our users. In this policy, Personal Information is information that can be used to contact or identify you, such as your full name and email address, and information that is linked to such information. "Non Personal Information" is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you and includes passively collected information about your activities on our Site, such as usage data, to the extent that information is not linked to your Personal Information.
Site Visitors can access and browse certain portions of the Site without disclosing Personal Information, although, like most websites, we passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site. Visitors who access and browse the Site without registering are "Site Visitors". In order to utilize some of the Services offered by Elite, you must register with Elite. All users who register with Elite are "Registered Users".
Regardless of whether you are a Site Visitor or a Registered User, all Personal Information that you provide to us when registering, posting a profile, communicating through the Site, discussing tutor options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email or postal mail, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all Personal Information you provide about yourself or others. You may provide us this Personal Information in various ways, including:
1. When registering
When you register directly through Elite, we will collect and store the information that you provide to us. This may include, among other information:
§ your first and last name
§ your email address
§ your home address
§ your gender
§ your birthday
§ your phone number
Some users may have the opportunity to register with Elite by connecting through Facebook's application programming interface (API). Please see Section I.B.4 below to learn about the information we access, collect and store if you register for Elite through Facebook.
If you register for a Service that requires you to pay a fee, Elite-app.com will also collect your credit card type, number, expiration date, and security code as well as your billing address for payment purposes and your birthday, if not previously provided.
2. When posting a profile
If you are a Tutor, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
§ details on the tutoring you offer, including for example the type of tutoring you provide, your availability, your location, your level of education, languages you speak
§ certificates or licenses you hold
§ related services you provide
§ pictures you choose to post
§ your phone numbers
§ references, if you choose to provide them
§ any other information you choose to include in your profile
3. By telephone
Both Site Visitors and Registered Users may provide Personal Information to Elite when they contact us or utilize certain Services Elite may offer by telephone. For example, if you call an Elite representative to discuss tutor options over the phone, we will collect and store all of the Personal Information you chose to provide to us, including but not limited to financial information, information about tutoring you or any person affiliated with you, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
4. Otherwise through the Site or by telephone, email, postal mail or chat
Certain Registered Users may provide Personal Information on the Site through other Site features and offerings such as our online communications, groups and payment platforms and our tutor offerings. In some cases, Site Visitors may have the ability to provide us Personal Information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide us additional Personal Information by phone, email, postal mail, mobile application, or chat. We collect and store all of the Personal Information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
1. By Site Visitors, Registered Users and others
Elite also captures and collects information that Site Visitors, Registered Users and others provide about each other. For example, Tutors may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Tutor on the Site. Additionally, certain Elite Registered Users may post reviews about individual Tutors. In addition, certain Registered Users may communicate directly with each other through Elite platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. Elite captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
2. By third parties to verify your information and representations
3. By third parties that perform background checks
4. By Facebook if you connect to Elite through Facebook
§ your first and last name
§ your profile picture
§ your email address
§ your gender
§ your birthday
§ your location (i.e. city)
§ the names and pictures of your Facebook friends
§ your interests and affinity networks
§ other information you make publicly available via Facebook
5. By service providers you use in connection with our Services
If you engage a service provider through Elite, such as a home tutor agency or a payments processor, that service provider may provide us Personal Information about you or persons affiliated with you such as information relating to your transactions with them.
6. By other sources
In addition, we may obtain from other sources publicly available Personal Information, such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc.
We may from time to time request permission to collect Personal Information from or about you. For example, if you use an a Elite mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location. If you grant your permission, we will access and or store such information unless you subsequently opt out by adjusting the settings in your mobile device.
1. Log files, IP addresses and information about your computer and mobile device
When you visit the Site, elite-app.com receives the internet protocol ("IP") address of your computer (or the proxy server you use to access the internet), your computer operating system and type of web browser you are using. If you are using a mobile device, Elite may also receive your mobile device ID (UDID), or another unique identifier, and mobile operating system. We may correlate this information with other Personal Information we have about you. Additionally, when you visit the Elite-app.com website we and any third parties we use to place ads on our Site automatically receive the URL of the webpage from which you came. If you click on an ad, we and any such third party may also receive the URL of the page you were on when you clicked the ad and the URL of the site associated with the ad that you clicked.
2. Cookies and other technologies
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser and/or information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioral advertisements, you may opt-out. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.
In general, the Personal Information we collect is used (1) to improve our Services and enhance your experience with Elite, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:
§ register and service your account.
§ include in Tutor profiles.
§ contact you in response to questions and solicit feedback and input from you.
§ enable Tutor Seekers to search based on the Personal Information the other has made available on the Site, and the information others have provided about them.
§ connect Tutor Seekers with Tutors that appear to meet their needs and preferences.
§ enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with.
§ enable Registered Users who connect to Elite through Facebook to see which of their Facebook friends who have connected to Elite through Facebook are Registered Users or friends with other Registered Users who have connected to Elite through Facebook.
§ otherwise help protect the safety and integrity of the Site and Elite-app.com users.
§ target promotional messages or content on the Site, via email or other ads on Elite or third party sites.
In general, we use the Non Personal Information we collect to help us improve our Services and customize the user experience, such as by providing targeted useful features and promotions based on the type of Service you seek. We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns in the use of Elite.
In addition to using the information collected by Elite for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By using our Site or our Services, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
0. With All Site Visitors and Registered Users
If you are a Tutor Seeker, in order to increase your chances of finding the tutor you need, we share with Site Visitors and Registered Users the information that is included in your profile, aside from your contact information, as well as the following registration information, which we may include in your profile: your first name, first initial of your last name, city, state, profile picture, and unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in your profile; the more information you share, however, the better chance you have of finding the right service. We may also share on your profile or job posting any company reviews you have posted on our Site and whether you have connected to Elite through Facebook.
If you post information in an Elite online group forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marking materials. These testimonials or endorsements may include Non Personal Information such as the Registered User's first name, first initial of last name, town and state. With a Registered User's consent, we may include Personal Information such as their full name.
1. With other Registered Users and corporate providers
In addition to the information that is provided to all visitors to Elite, Tutor reviews and references are made available to certain Registered Users. If you are a Tutor, your phone number will be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate location (through Google map plotting) is made available to certain Registered Users unless you elect to keep that information confidential.
If you are a Tutor, you will appear in search result listings if you match the search criteria used by a Tutor Seeker, as applicable. Similarly, you may appear in emails sent to Tutors or Tutor Seekers in your area.
If you connect to Elite through Facebook, we may allow any of your Facebook friends who have connected to Elite through Facebook to see that you are a Registered User. In addition, other Registered Users who have connected to Elite through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.
If you register for our Elite mobile application, other Registered Users of that application may search for you by name, email address or other information. If they do, your name and profile photo will appear in the search results list and the searcher may contact you through the application. No other Personal Information on the application will be shared with the Registered User unless you expressly allow them into your Elite mobile network. However, all information you post to the Elite mobile application will be available to all members of your network, including your location when you post to the application if you have given us permission to access and collect your location information.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
2. With vendors/service providers
We also share Personal Information with vendors who perform services on behalf of Elite, including without limitation vendors who provide email services, demographic information, or geo-location information, vendors who perform background checks or verification checks, vendors who process credit card payments, vendors who run classified advertising businesses, and vendors who send SMS messages to Registered Users' mobile phone numbers, in each case to the extent applicable. Elite has selected vendors who maintain high standards with respect to privacy and agree to use the Personal Information only to perform specific services on behalf of Elite.
3. With listings in Google and other public search engines
In an effort to further facilitate the ability for Tutor Seekers or Tutors to find a tutor, selected information contained in Tutor profiles, which may include photo, first name, first initial of last name, city, state, and job/provider description, may also be shared with third party search engines and other vendors who run classified advertising businesses, and thus may be listed in third party web site search results (e.g., Google), which would make that information available to the public and allow them to link to your Elite posting. Registered Users can opt-out of this sharing by adjusting their account settings. If you post information in an Elite online group forum, such as your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.
4. With Facebook if you connect to Elite through Facebook
If you connect to through Facebook's API, you may elect to post certain of your activities on Elite-app.com back to your Facebook account. You will be prompted to decide whether or not to share those Elite-app.com activities back to your Facebook account.
5. As required by law or for reasons of safety
You acknowledge and agree that we may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend Elite's, or a third party's, rights or property. We may also reserve the right to disclose information we have collected about you for purposes of protecting the health and safety of our community and Registered Users, such as in the case of risk of harm or violence against any person (including you).
6. With our affiliates
You acknowledge and agree that to the maximum extent permitted by law we may disclose any of the information we have collected about you to any of our affiliates or subsidiaries, for the purposes of providing you with the Services, operating the Site, and our other commercial purposes.
7. With Your Consent
We also may share your Personal Information with a third party if you consent to the sharing.
Registered Users have control over what optional Personal Information they choose to share with us when utilizing our Services (such as pictures or profile, etc.).
In addition, Registered Users have the following opt out choices with respect to the sharing of their Personal Information:
o Registered Users can opt out of having information contained in their profiles shared with third party web sites to be listed in third party search engine results such as Google.
o Registered Users who have connected to Elite through Facebook may subsequently opt out of having certain of their Facebook information shared with Elite and certain of their Elite information shared with Facebook by disabling Facebook Connect in their account settings.
o If a Tutor has chosen to have their phone number made available to other Registered Users but later decides they no longer wish to make it available, they may change their election.
o Tutors can opt out of having their approximate location (through Google map plotting) visible to Registered Users by calling Member Tutor. Tutors can opt out of having their age visible to Registered Users.
o Registered Users can opt out of our sharing their Personal Information with third party communication facilitators who may send them direct mail solicitations on behalf of other companies by adjusting your account settings or sending us an email and requesting that we opt you out of information sharing.
Except as otherwise provided above, you may call Elite, or adjust your account settings to opt out of any of the above information sharing that is applicable to your account.
By becoming an Elite Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Tutor Seekers or Tutors in your area, customer surveys and administrative notices.
If you have opted in to receive text messages from us but would now like to opt out, you may do so by adjusting your settings in your account settings. You also have a choice to stop us from contacting you by phone for marketing purposes by adjusting your settings in your account settings.
If the Personal Information you provided when you registered changes, you may update this information by logging into your account and accessing your account settings. If you would like to remove some of the Personal Information you have posted on the Site, such as information you posted in profiles, you may do so by editing or deleting that item. To request removal of other Personal Information you have voluntarily posted on our Site, such as information you may have posted in online group forums, contact Elite. In some cases, we may not be able to reasonably accommodate your request to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
If you no longer wish to participate in our Services you may close your account directly in the account settings portion of your account.
If you close your Elite account, we will remove your name and other Personal Information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non Personal Information, account recovery, auditing our records, enforcing our rights and obligations under our agreements or if required by law. Elite may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send to others through Elite to other Users, as well as your contributions to Elite groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Elite disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. Elite does not control when search engines update their search index or cache, which may contain profile or other information that has since been removed from Elite's Site.
We have implemented industry-recognized safeguards to help protect your information from unauthorized access. The backup safeguards include:
o Elite uses SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize SSL in the online registration process, in the login process, and in the account management section of the Site.
o Elite uses strong encryption technology to protect sensitive information.
o Elite employs firewalls, intrusion detection systems, and system monitoring to protect against unauthorized access of our systems.
Your user accounts are also protected by the password you use to access your online account with Elite, and we urge you to take steps to keep your password safe. If you feel your password has been compromised, you should change it immediately by logging into your account. After you have finished using our Site, you should log out of your Elite account and exit your browser.
WE TAKE THESE PRECAUTIONS IN AN EFFORT TO PROTECT YOUR INFORMATION AGAINST SECURITY BREACHES. HOWEVER, THIS IS NOT A GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF SUCH FIREWALLS AND SECURE SERVER SOFTWARE. BY USING OUR SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
Elite reserves the right to change this policy and our Terms of Service at any time. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the email address registered in your account, or by placing a prominent notice on our Site, so that you can choose whether to continue using our Services. Significant changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check www.Elite-app.com/privacy for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.